Lisbon Private Helicopter Tour: Fly over the Lisbon Sun Coast, Estoril & Cascais

Dear Thomas Thanks for your mail. We are deeply sorry you did not appreciate your flight inspite the excellent weather and the superb sightseeing you chosed and was performed accordingly. Your booking was a last minute one. As soon as we got it we get in touch with you on sunday and informed we could not perform tne flight as you wished on Monday morning. As you were leaving Lisbon the same day we suggested tor perform the flight on sunday from our base at Cascais at the end of the day, suggestion accepted. We even send a car to pick you up and frop you off after the flight at the location you informed. As we had other flights this day we suffered some unexpected delays on the previous operations that delayed your flght , for this we present our apologies. Having said this we must also point out : - allthough your last minute booking on saturday after 7 p.m. , your departure on monday ( same day of your booking) we tried everything to perform the flight even on a busy sunday, scheduling the flight for the end of the day - we supplied on our expenses transport for the pick up and drop off at your chosed location.. Therefore we deeply regret and reject your comments regarding the helicopter ( operating under the supervison of the national and european authorities ) and about the pilot beahvior ( this is a non guided tour the attetntion of the pilot is focused on piloting the helicopter ) as they are unfair ad not accurate. We must also clarify that we do not sell flight time , but touristic routes , and the touristic route bought was performed so your comment does not make sense again. We have a record ( reviews) that speaks for it self. We try hard everyday to deliver unique experiences to our customers . We apologize for the delay on your flight. But we cannot accept inaccurate and unfair comments. We hope to have clarified the situation and wish you and your family the best. Best regards

Dear Harald Sorry to take so long to clarify this issue. But unfortunately we missed your review. Regarding the lack of information about the excess of the total weight technical limit , we checked your booking and have sent at least three messages through the booking platform as we do not have the e mail addresses of the customers, informing about the issue of the weight limit prior to the flight date. Therefore it is not correct that we informed you only on the flight day. When at the Heliport we tried to propose the best solution within the framework of the service value paid in order to perform the flight without getting into losses as we could not perform two flights for the price of one flight, Once clarified this issue we wish you all the best.